These Terms of Use explain how you may use this website, which is run by a private counselling service: Tandem Counselling.
By accessing or using this Site, you confirm that you have read, understood, and agree to be bound by these Terms.
Headings are provided for convenience only.
1.1. This website provides information about private counselling and psychotherapy services, including both in-person and online sessions.
1.2. These Terms apply to your use of the website and any enquiries made through it.
1.3. By using this website, you agree to be bound by these Terms.
2.1. The website is intended to provide general information about counselling services and enable users to make contact or request appointments.
2.2. You agree to use the website only for lawful purposes and in a way that does not harm or disrupt its operation.
2.3. Information submitted via the website is handled in accordance with our Privacy Policy.
3.1. Submitting a counselling enquiry does not guarantee that services will be offered.
3.2. All appointments are subject to availability and an initial assessment of suitability.
3.3. You agree to provide accurate and complete information when making contact.
3.4. We reserve the right to decline or discontinue services where appropriate, including where your needs fall outside the scope of the practice.
4.1. Counselling is a collaborative process that varies depending on individual needs and circumstances. Outcomes cannot be guaranteed.
4.2. A therapeutic relationship is only established once an initial assessment has taken place and a counselling contracted has been signed.
4.3. Separate terms relating to confidentiality, boundaries, and session structure will be provided within a counselling agreement prior to commencing sessions.
4.4. Services are offered in person and/or online. Online sessions require a stable internet connection and a private, suitable environment.
5.1. Services are delivered in accordance with the ethical framework of the British Association for Counselling and Psychotherapy (BACP).
5.2. This includes commitments to professional conduct, client welfare, and confidentiality, subject to legal and safeguarding obligations.
6.1. The content on this website is for general information only and does not constitute therapeutic or medical advice.
6.2. This website does not provide crisis support.
6.3. If you are in immediate distress or at risk, you should contact your GP, call NHS 111, attend your nearest A&E department, or call 999 in an emergency.
6.4. We are not responsible for any decisions made based on information provided on this website.
7.1. Information submitted via contact forms or email may not be fully secure.
7.2. You are advised not to include highly sensitive personal information in initial communications.
7.3. Full confidentiality terms will be explained within the counselling agreement, including legal exceptions (e.g. risk of harm, safeguarding, or legal requirements).
8.1. We may update or withdraw the website at any time without notice.
8.2. Online services may rely on third-party platforms (e.g. video conferencing or booking systems). We are not responsible for their performance or security.
8.3. We are not liable for interruptions caused by technical issues or factors beyond our control.
9.1. Fees for counselling sessions will be clearly communicated prior to booking.
9.2. Payment terms (including timing and method) will be agreed in advance.
9.3. Payments may be processed via third-party providers.
10.1. A minimum notice period of 24 hours is required to cancel or reschedule an appointment.
10.2. Appointments cancelled late or missed without notice will be charged in full.
10.3. Full details will be outlined in the counselling agreement.
11.1. All content on this website is owned by or licensed to us.
11.2. You may not copy, reproduce, or distribute any content without prior written permission.
12.1. To the fullest extent permitted by UK law, we are not liable for:
12.2. Nothing in these Terms excludes liability that cannot be excluded under UK law, including liability for death or personal injury caused by negligence.
13.1. The website may include links or tools provided by third parties.
13.2. We are not responsible for their content, privacy practices, or availability.
You agree to:
We may suspend or end access to services if:
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
18.1. If any provision is found invalid, the remainder will remain in effect.
18.2. These Terms form the entire agreement regarding use of the website.
18.3. For enquiries, please use the contact details on the Site.