Privacy Policy

Privacy Policy

This Privacy Policy explains how this website collects, uses, stores, and protects personal information and data of individuals who visit or interact with this website. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller

Business Name: Tandem Counselling

Data Controller: Timothy Jinks

Address: 70A Dalby Road, Anstey, Leicestershire, LE7 7DJ

Email: timothyjinks@tandemcounselling.co.uk

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.

2. Information We Collect

A. Information You Provide Directly

We may collect information that you voluntarily submit through our website, including:

  • Name, email address, phone number, and other contact details submitted through forms.
  • Messages, inquiries, or requests sent via our contact page.
  • Any additional information that you choose to provide while communicating with us.

B. Automatically Collected Information

When you visit this website, we may automatically collect:

  • IP address.
  • Browser type, device type, and operating system.
  • Pages viewed, time spent on pages, and referring URLs.
  • Cookies, pixels, tags, and similar technologies used for analytics, personalization, security, and advertising.

C. Cookies and Tracking Technologies

This website uses cookies and similar technologies for the following purposes:

  • Operate essential functions of the website.
  • Analyse usage and performance.
  • Improve user experience
  • Deliver relevant advertising (where consent is given)

Non-essential cookies are only used with your explicit consent.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: For cookies, analytics, and marketing activities.
  • Legitimate Interests: To operate, secure, and improve our website.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Contract: Where processing is necessary to respond to your requests or provide services.

4. How We Use the Information

We may use the collected information for the following purposes:

  • Website Operation: To operate, maintain, and improve the website.
  • Communication: To respond to inquiries submitted through the contact page.
  • Analytics: To understand usage behaviour and to improve the user experience.
  • Security: To detect and prevent errors, abuse, or harmful activity.
  • Advertising and Marketing: To conduct marketing and advertising (only where consent has been provided).
  • Legal Compliance: To comply with legal obligations, court orders, or regulatory requirements.

We do not sell personal information.

5. Advertising and Analytics

We may use third-party services such as:

  • Google Analytics
  • Google Ads
  • Meta (Facebook) Pixel

These services may collect:

  • Device and browser information
  • IP address
  • Website interactions and behaviour

This data helps us:

  • Measure performance
  • Improve marketing effectiveness
  • Deliver relevant advertisements (with consent)

You can control or withdraw your consent at any time through our cookie settings or via third-party tools (e.g. Google Ad Settings, Facebook Ad Preferences).

We do not use personal contact information (such as your email address) for advertising unless you have explicitly consented.

6. How We Share Information

We may share your data with:

  • Service Providers: Hosting providers, analytics platforms, email services, and security providers
  • Legal Authorities: Where required by law or to protect our rights
  • Business Transfers: In the event of a merger, sale, or restructuring

We do not sell your personal data or share it with third parties for their independent marketing purposes.

7. International Data Transfers

Some of our service providers may process data outside the UK or European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions where applicable

8. Data Retention

We retain personal data only for as long as necessary:

  • Contact enquiries: up to 12 months.
  • Analytics data: up to 26 months.
  • Legal or compliance data: as required by law.

After this period, data is securely deleted or anonymised.

9. Data Security

We implement reasonable technical and organisational measures to protect information from unauthorised access, loss, misuse, or alteration.

However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details provided above. We may require proof of identity.

11. Children's Privacy

The Site is not intended for individuals under the age of 18.

We do not knowingly collect information from minors. If such information is discovered, it will be deleted promptly.

12. Third-Party Links

This website may include links to third-party websites or services.

We are not responsible for their privacy practices and encourage you to review their policies before interacting with them.

13. Cookie Consent

When you first visit our website, you will be presented with a cookie banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage your preferences

You can change or withdraw your consent at any time.

14. Updates to This Policy

We may update this Privacy Policy from time to time.

Where required by law, we will seek your consent for significant changes. The latest version will always be available on this page.

15. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the form or information provided on our website's contact page or contact us at:

Email: timothyjinks@tandemcounselling.co.uk
Address: 70A Dalby Road, Anstey, Leicestershire, LE7 7DJ